CASE STUDIES

Client challenges.
Practical delivery.

Selected engagements showing how SMAI supports customer service, digital platforms, telecom operations and connected equipment.

SELECTED CLIENT WORK

Software partnerships built around a real operating need.

Public records identify the VNPT Money and CamID platform work. Other engagements are presented by industry because the client organisation is not publicly disclosed.

01 / CONSUMER FINTECH
Named platformVNPT Money

Customer Service Management Tooling

SMAI completed development and upgrade work for management tools supporting personal-customer services within the VNPT Money system.

Customer challenge

Support customer-service administration with clearer, dependable workflows inside an established platform.

SMAI delivery

Build and upgrade application tooling for VNPT Money's individual-customer service operations.

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02 / AI CUSTOMER EXPERIENCE
Named platformCamID

Conversational Service ADD-ON

An integrated add-on bringing chatbot, Q&A, member-gifting and ChatGPT capabilities into a customer-facing platform.

Customer challenge

Give members faster access to answers and engagement tools through one conversational touchpoint.

SMAI delivery

An ADD-ON integrating automated conversations, knowledge support, member rewards and third-party AI.

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03 / TELECOMMUNICATIONS
ClientConfidential telecom organisation

RIM-RAN Phase 1 Testing

Phase-one testing for a radio access network resource management system covering RAN and frequency resources.

Customer challenge

Validate a complex network-management workflow before wider operational use.

SMAI delivery

Structured system testing focused on radio access network and frequency-resource management.

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04 / CONNECTED OPERATIONS
ClientConfidential sorting-system operator

SCADA-CTO24 & JOZO Monitoring

Monitoring and control software created around existing automated sorting equipment and its operational workflows.

Customer challenge

Improve visibility and control without replacing the installed sorting-system equipment.

SMAI delivery

Equipment-management, monitoring and control components designed to work with the existing system.

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YOUR CHALLENGE

What could a better system unlock?

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